Hurricane IT Solutions 0131 2081761
"Your Personal IT Department"
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FAQ
Below are some questions and answers designed to give you peace of mind and help you understand what we are here for.
 
  • What will your support cost me?
  • What experience/Qualifications do you have?
  • How can you know what I need when you don't work in my field?
  • Can I have a healthcheck without obligating myself to you?
  • How does the remote support work and is it secure?
  • Why do I need support when my computers are working?
Q: What will your support cost me?
A: Support costs vary depending on the amount of equipment you have, how much it is used and how often we will be required to carry out work. After our initial assessment we will be able to give you a quotation for support which will clearly indicate how the costs are broken down.
Q: What experience/Qualifications do you have?
A: We are a Microsoft partner and are working towards becoming a MS small business specialist. With various relevant degrees and vocational training certifications we are qualified to support most small business networks and applications. Our experience is broad and not limited to any certain area of industry with customers businesses varying from leisure to legal.
Q: How can you know what I need when you don't work in my field?
A: We always make it a priority where possible to understand your current processes before recommending any new technology or procedures. A lot of processes are similar or transferable across industries. We would work with you to ensure our solutions are the optimum ones for you.
Q: Can I have a healthcheck without obligating myself to you?
A: Yes. The healthcheck gives us an opportunity to understand you and your business needs. It gives you an opportunity to see how we work and understand what we can do for you. there is no commitment from you at this point.
Q: How does the remote support work and is it secure?
A: The remote support works by allowing us to connect to you via the internet. All communication is securely encrypted. We cannot initiate the remote sessions. You always have to request our access. You can see exactly what we are doing while we work which gives you peace of mind and also helps with training.
Q: Why do I need support when my computers are working? 
A: There are various layers of support. Reactive support is an obvious requirement beacsue if your computer fails you cannot do your job properly. However, proactive maintenance can reduce the instances of reactive assistance required by ensuring your equipment is in tip top condition. In addition to preventing failures, proactive maintenance can ensure optimisation of the systems, increasing your efficiency.